Privacy Policy
Effective Date:
Trazzeo.io ("Trazzeo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or related services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
1. Information We Collect
We collect information to provide and improve our AI-powered experiential travel co-pilot services. The types of information we collect include:
1.1 Personal Information
- Account Information: When you create an account, we may collect your name, email address, phone number, and other contact details.
- User Content: Information you provide, such as travel preferences, reviews, feedback, or plans submitted through the Services.
- Payment Information: If you make purchases through our Services (e.g., for bookings), we collect payment details, such as credit card information, processed through secure third-party payment processors.
1.2 Location Data
We collect location data (e.g., GPS coordinates, IP address, or device location) to provide a more personalized experience. This includes tailoring experiential travel recommendations, suggesting nearby activities, and delivering location-relevant information. You can opt out of location data collection via your device settings, but this may limit certain features of the Services.
1.3 Usage Data
- Interaction Data: Information about how you interact with our Services, such as pages visited, features used, and time spent.
- Device Information: Details about your device, including operating system, browser type, IP address, and unique device identifiers.
1.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track usage, personalize content, and analyze performance. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Provide personalized experiential travel recommendations and travel planning tools.
- Enhance the relevance of content, such as suggesting activities based on your location.
- Process transactions and bookings through third-party providers.
- Communicate with you about updates, promotions, or customer support.
- Analyze usage trends to improve our Services.
- Comply with legal obligations or enforce our Terms of Use.
3. How We Share Your Information
We may share your information as follows:
- Service Providers: With third-party vendors (e.g., payment processors, hosting providers, or analytics services) who assist in operating our Services, subject to confidentiality agreements.
- Third-Party Partners: With travel partners (e.g., booking platforms or map services) to facilitate your requests, governed by their own privacy policies.
- Legal Compliance: When required by law, such as in response to a subpoena or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Your Choices
- Account Information: You can update or delete your account information by logging into your account or contacting us at[email protected].
- Location Data: You can disable location services on your device, but this may affect the personalization of our Services.
- Cookies: You can adjust your browser settings to block cookies or opt out of certain tracking.
- Communications: You can opt out of promotional emails by clicking the "unsubscribe" link in our emails.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your data.
7. International Data Transfers
Our Services are operated from Malaysia, and your information may be processed in countries with different data protection laws. We take steps to ensure adequate safeguards are in place for international data transfers.
8. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
9. Third-Party Links and Services
Our Services may link to or integrate with third-party websites or services (e.g., booking platforms or map providers). We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the revised version on our website. We will notify you of significant changes via email or through the Services. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Address: No.7, Jalan Hijauan 6/3, Horizon Hills, 79100, Iskandar Puteri, Johor, MalaysiaBy using Trazzeo.io, you acknowledge that you have read and understood this Privacy Policy.